Miorah Pleated ‘Roshni’ Dress

Shipping Policy

At MIORAH, a venture of Shikshapatri Retail LLP, we aim to deliver your orders promptly and efficiently, ensuring that your shopping experience is as smooth as possible. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through our website.

Shipping Destinations 

We currently ship to locations within India. Please note that delivery to certain remote areas may take additional time. We are working on expanding our services to international destinations, and updates will be provided on our website when these services become available.

Shipping Charges

Shipping charges are calculated based on the weight of the items, delivery location, and the chosen shipping method. The applicable shipping charges will be displayed during the checkout process. We may offer free shipping on orders above a certain value, subject to promotional conditions.

Delivery Timeframes

Standard Shipping: Orders typically take 5-7 business days to be delivered from the date of dispatch. This timeframe may vary based on the destination.

Express Shipping: If you opt for express shipping, your order will be delivered within 2-3 business days from the date of dispatch. Please note that express shipping is available for select locations only.

Order Processing Time

Once your order is confirmed, it will be processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email once your order has been dispatched.

Tracking Your Order

After your order has been shipped, you will receive an email with the tracking number and a link to the courier’s website. You can use this link to monitor the status of your delivery in real time. Additionally, you can track your order on our website by visiting the [Order Tracking page].

Delivery Attempts

Our courier partners will attempt to deliver your order up to two times. If the delivery is unsuccessful after the second attempt, the package will be returned to our warehouse. In such cases, our customer support team will contact you to arrange for a re-delivery or a refund.

Undeliverable Packages

In the event that a package is returned to us as undeliverable due to incorrect delivery information, refusal to accept the package, or other reasons beyond our control, we will notify you via email. You may choose to have the package re-shipped to an updated address, with additional shipping charges, or request a refund for the order amount minus shipping fees.

Lost or Damaged Shipments

If your package is lost or damaged during transit, please contact our customer support team immediately at [your email address]. We will work with the courier service to resolve the issue and either provide a replacement or process a refund, depending on the situation.

Contact Us

For any questions or concerns regarding our Shipping Policy, please contact us at: https://miorah.co.in/contact/

Wash Care Instructions

General Guidelines

To ensure the longevity and appearance of your garments, please follow these wash care instructions carefully.

Washing

1. Read the Label: Always check the garment’s care label before washing. Follow the specific instructions provided.
2. Separate by Color: Wash dark colors separately from light colors to prevent color bleeding.
3. Turn Inside Out: Turn garments inside out before washing to reduce wear and tear on the fabric and print.
4. Use Mild Detergent: Opt for a mild detergent to preserve fabric quality. Avoid using bleach or harsh chemicals.
5. Hand Wash Delicates: For delicate fabrics such as silk or lace, hand wash gently in cold water.
6. Machine Wash Cold: Use cold water for washing most garments to prevent shrinkage and color fading.

Drying

1. Air Dry When Possible: Hang or lay flat to dry for best results. Avoid direct sunlight to prevent colors from fading.
2. Tumble Dry Low: If you must use a dryer, select a low heat setting to avoid damaging the fabric.
3. Remove Promptly: Remove garments promptly from the dryer to reduce wrinkles.

Ironing

1. Low Heat Setting: Use a low to medium heat setting for ironing. Always check the care label for the appropriate temperature.
2. Steam if Necessary: Use a steam iron to help remove stubborn wrinkles.
3. Avoid Direct Heat on Prints: Do not iron directly on prints or embellishments. Use a cloth barrier if necessary.

Special Fabrics

1. Wool and Cashmere: Hand wash in cold water or dry clean. Lay flat to dry and reshape while damp.
2. Silk: Hand wash in cold water with mild detergent or dry clean. Do not wring. Hang to dry.
3. Denim: Turn inside out and wash separately in cold water. Air dry or tumble dry on low heat.
4. Sportswear: Machine wash cold with similar colors. Avoid fabric softeners as they can damage moisture-wicking properties.

Stain Removal

1. Act Quickly: Treat stains as soon as possible for best results.
2. Blot, Don’t Rub: Blot stains with a clean cloth to remove excess. Rubbing can spread the stain and damage the fabric.
3. Use Mild Stain Removers: Apply a mild stain remover or detergent to the stain before washing. Follow the product instructions carefully.

Storage

1. Fold Knitwear: Fold knit garments to avoid stretching. Store in a cool, dry place.
2. Hang Woven Fabrics: Hang woven garments to prevent wrinkles. Use padded hangers for delicate fabrics.
3. Avoid Overcrowding: Give garments enough space in your wardrobe to prevent creasing and damage.

By following these care instructions, you can ensure that your garments remain in excellent condition, providing you with comfort and style for years to come. If you have any questions about the care of specific items, please refer to the care label or contact us for more information.

FAQ

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Refund

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Delivery

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Shipping & Returns

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Payment

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