Shipping Policy
At MIORAH, a venture of Shikshapatri Retail LLP, we aim to deliver your orders promptly and efficiently, ensuring that your shopping experience is as smooth as possible. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through our website.
Shipping Destinations
We currently ship to locations within India. Please note that delivery to certain remote areas may take additional time. We are working on expanding our services to international destinations, and updates will be provided on our website when these services become available.
Shipping Charges
Shipping charges are calculated based on the weight of the items, delivery location, and the chosen shipping method. The applicable shipping charges will be displayed during the checkout process. We may offer free shipping on orders above a certain value, subject to promotional conditions.
Delivery Timeframes
Standard Shipping: Orders typically take 5-7 business days to be delivered from the date of dispatch. This timeframe may vary based on the destination.
Express Shipping: If you opt for express shipping, your order will be delivered within 2-3 business days from the date of dispatch. Please note that express shipping is available for select locations only.
Order Processing Time
Once your order is confirmed, it will be processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email once your order has been dispatched.
Tracking Your Order
After your order has been shipped, you will receive an email with the tracking number and a link to the courier’s website. You can use this link to monitor the status of your delivery in real time. Additionally, you can track your order on our website by visiting the [Order Tracking page].
Delivery Attempts
Our courier partners will attempt to deliver your order up to two times. If the delivery is unsuccessful after the second attempt, the package will be returned to our warehouse. In such cases, our customer support team will contact you to arrange for a re-delivery or a refund.
Undeliverable Packages
In the event that a package is returned to us as undeliverable due to incorrect delivery information, refusal to accept the package, or other reasons beyond our control, we will notify you via email. You may choose to have the package re-shipped to an updated address, with additional shipping charges, or request a refund for the order amount minus shipping fees.
Lost or Damaged Shipments
If your package is lost or damaged during transit, please contact our customer support team immediately at [your email address]. We will work with the courier service to resolve the issue and either provide a replacement or process a refund, depending on the situation.
